Refund Policy
Because we ship directly from our overseas partners, traditional 'change of mind' returns are difficult—international return shipping often costs more than the earphones themselves! Therefore, we keep our policy simple and fair:
Damaged or Defective Gear:
If your item arrives broken, defective, or is the wrong model, you are fully covered. Simply email us a clear photo or video of the issue within 14 days of delivery. We will immediately issue a full refund or send a free replacement—you don't even need to mail the broken one back.
Change of Mind:
Unfortunately, we cannot accept returns or issue refunds simply because you changed your mind or didn't like the color. Please review your cart carefully before purchasing.
Lost in Transit:
If your tracking hasn't updated in 25 days, we consider the package lost and will issue a full refund or replacement.